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HP Envy 4500 Printer Troubleshooting Tips

All-in-one printers or inkjet printers that offer print, scan and fax features are a popular printer choice for business and everyday use.  The HP® Envy® 4500 series is one of the most well regarded 3-in-1 inkjet printer options on the market today, appreciated for its low initial price point and consistently high print quality.  Currently, there are two main Envy 4500 series printers of note, the HP Envy 4500 e- All-in-One, released in 2013, and the HP Envy 4520 All-in-One, released in 2015.  In this article, we will review the similarities of both machines, and some handy troubleshooting tips you can use for each model too.

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Troubleshooting HP Envy Issues

A big plus about these printers is the fact that many of the same troubleshooting techniques work for both machines.  We will review a few common troubleshooting steps here that should keep your machine running for a long time, no matter which generation Envy machine or whatever HP ink cartridge you are using.

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Compatibility Error Message

 If you recently installed a new cartridge and your printer’s display reads “Compatibility Error” or “Ink Cartridge Error” there are some simple troubleshooting steps you can take to get your cartridge working.  Sometimes dried ink, fingerprint oil or tape reside can get on the gold and copper contacts of the cartridge during the manufacturing process, preventing it from being read in the machine.

• To remove any dirt or residue, gently clean the contacts with a lint free cloth or coffee filter.  
• Before reinstalling the cartridge, power down the printer, unplug it from the wall and let it sit for a couple of minutes.  Then, power it back up and reinstall the cartridge.  
• Cleaning the cartridge contacts and a simple printer reset will usually get you printing again.

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Won’t Print Black Ink / Spotty or Streaky Prints

• Solution One: Poor print quality can usually be traced back to dried ink gumming up a cartridge printhead.  We recommend using the “paper towel method” to deal with it.  First, you will want to familiarize yourself with the location of the printhead on HP 61 or HP 63 cartridge.  On the end of the cartridge you should notice a gold strip where the ink releases from the cartridge.  You’ll want to grab a warm, damp paper towel and a dry paper towel to start.  Fold the damp paper towel into fourths and gently dab the cartridge a few times, with printhead facing down on the paper towel.  You should see ink appear on the paper towel when you do this.  After blotting a couple of times, hold the cartridge down on the paper towel for about a minute to wick out the ink. Then, insert the cartridge back into the machine and try printing again.  This should resolve the issue, but if you still have trouble, continue reading to learn about our second solution, printhead cleaning!
• Solution Two: Solution number two involves the cleaning function on your printer, a common feature with HP inkjet machines.  You can find the Envy cleaning function under the “Tools” menu of each respective machine.  Once you are in the “Tools” menu, scroll to select “Clean Printhead” and your printer’s display will prompt you with further instructions.  The entire cleaning process should only take a couple of minutes.  Once it is complete, you will want to run a test print to see if your quality has improved.  If there is no improvement, try running the cleaning a second time.  If you run the cleaning a couple of times and you still get poor results, it might be time to pick up a new cartridge.

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Maintaining your Envy machine is easy to do with scheduled upkeep.  If you run a cleaning on occasion and prime your cartridges regularly, you can expect crisp and consistent results.  Now that you are an expert on your HP Envy 4500 series machine, share your knowledge with your co-workers…you might just be the envy of the office.

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